User testing helps you create a better experience for visitors to your website. Understand what could hinder the buying process and lose you that all important lead or sale.
See how a potential real customer would navigate around your site. We’ll pinpoint the problem areas in the customer journey (and what works really well). Throughout the whole video, you'll be given feedback on the home page, navigation, design, layout and much more. Learn how trustworthy your site is and gain better insight into the conversion sticking points.
This will be a completely honest review of what’s not working well on your site, as well as positive suggestions on how to improve. Our focus is on helping you to smooth the customer journey and gain competitive advantage.
With the full package, you’ll receive a video and report that you can download and refer to as you implement the changes. The standard package includes a video only.
1. Choose Your Package
Two packages to choose from whether you want an overview or something a little more in-depth.
2. Make Payment
Contact us to book. Payment is made securely through PayPal. We don't keep your payment details.
3. Provide Website Details
Send us your website address and any other important details so that we can start your project.
4. Receive Your Usability Test Video
Within a few days you'll receive the test results so you can work on improving the visitor experience.
Watch this video to understand the insights you'll gain
- 45-minute in-depth video and report - Average 2-day turnaround
This is a detailed usability test where you’ll receive an in-depth video and report. As we navigate through your site, you’ll gain practical feedback to help you improve the customer experience. Tailored to you, we can follow specific instructions or tasks if there are particular aspects you want testing. The video and report will include:
- Feedback on website design - Clarity of purpose and key messages - Ease of navigation - Trust factors (what’s present and what’s missing) - Customer journey issues - Conversion rate issues
In addition to the video, you will also receive a full written report that you can refer to as you work through the changes to improve your site.